Customer Service Techniques Essay Example | Topics and Well Written Essays - 1000 words

Customer Service Techniques - Essay ExampleCancellations are also common whenever Mother Nature decides to strike. If you were not aware the airline has a exacting policy that prohibits its employees from giving a customer a refund for any event or lodging expenses that the customers incurs in even if a delay or buttcellation of course occurs due to whether conditions. This policy was created to protect the company from claims such as yours which are out of the control of the organization. The mission of the company is to satisfy our customers in any possible way. Our denial of your claim does not mean we do not value your business as a customer. The damage you incurred in has nothing to do with the activities of the airline. We are very strict in our policy be flummox the only responsibility of the airline is activity associated with the flight of its airplanes. The resources of our airline are used in an cost-effective manner to give the best customer service in the industry. Since the company was not able to provide you with the flight services you needed we most sure will provide you with either a refund of your money fade on the flight or give you a credit to be spend on a different flight for the future. The firms policy on refunds is more flexible than some our competition due to the fact we provide customers with cash refunds, while other companies only provide a flight credit. We hope that this resolution meets your expectation. It is unfortunate that you miss your event. Our company is truly sorry approximately the inconvenience you incurred in due to the cancellation of flight associated with the weather. Your secondary claim that the mechanical misfit made the cancellation of weather occurrence obsolete is not valid. The mechanical hassle did cause a delay, but the cancellation occurred due to weather conditions. The flight had a one hour delay due to a mechanical problem. Airplanes are machines that sometimes bomb down mechanically just like automobiles due. The safety of the customers is the number one priority of the airline. The airline under no circumstance was going to endanger the lives of customers by putting an airplane in the air that had any type of mechanical failure. We are truly sorry that you had to wait while our mechanics fixed the plane. Having a flight on time is not as important to the firm as ensuring an airplane is free of mechanical errors whenever a problem occurs. The safety constitution of our company is flawless. We understand that waiting for a mechanical error to be fixed is a hassle for the customer, but sometimes it occurs and we must deal with the problem accordingly. The mechanical error was not the reason that the flight was cancelled. The flight was cancelled after the one hour delay due to bad weather. There is no association between the mechanical error and the bad weather. The worries and concerns of the firms customers are a top priority for the airline. In the future we hope we can provide you with superb services if you decide to choose our company as your preferred airline. The mission of this airline is to ensure our customers have a great flight and reach their destination on time. Most of the time our flights leave on time and our customers get to their destination at the precise time their flight tag specifies, but sometimes whenever the weather prohibits it flights are delayed and cancelled. The airline industry is highly regulated by the government. The Federal government has strict rules regarding flight deviation